MERRY CHRISTMAS & A HAPPY NEW YEAR

WISHING YOU ALL A MERRY CHRISTMAS & A HAPPY NEW YEAR!!!!

Vidhyaabhyaasavum Kuttikalum

A group of boys 10 or 12 years of age recently came to my company. They wanted to know whether I would allow them to play computer games. While talking to them, I observed that (as you all know, my friend vazhipokkan turned day dreamer has already certified me as a keen observer right from my childhood) one among them (the leader) looked very familiar to me. I knew that I somehow know him, but there was no chance that I have ever met him before - I was sure that I am seeing him for the first time.

Although I have often found that asking about family members ("veettil aarokke undu?" - is a common way a typical achaayan attempts to befriend people) makes some people nervous (I dont know why) and prompts them to abruptly end further conversations, I just asked him about his family. When he told me his father's name, I understood why his small face seemed so familiar to me - his father and me shared the same neighborhood when we were children. We parted ways when we were around this boy's age - his family moved to some other place, and we never met after that. I anyway did not think it necessary to tell him that his father and me were childhood friends.

I don't have any games installed on my computers. Nor do I allow outsiders to access my computers. However, thinking about the boy's father, I thought it necessary to arrange one computer with some real games installed for him and his friends.

Before he started playing, he asked me :

"What is your charge for playing?"

"No Charge"

That was a surprise for him and his little friends. One of the boys said that his neighborhood cafe charges a fair amount just for playing games. Anyway they left after playing for some time.

The boys began to regularly visit me (as one of them exclaimed gleefully - its free!!). One day while they were playing, one of my programmers came to me and said :

"It is not a good practice to allow children to sit here and play games. They are spoiling the computers by not using it properly..."

Now, I knew very well that this person doesn't like, and simply can't stand the noise and confusion children create with their unpolished manners. While I was thinking of giving another isolated (and old) computer to the kids so that they can play while he can do his work without being disturbed, he said :

"Today is a class day. Yesterday too was not a holiday. Please ask them why they are here daily, instead of being at school."

It was only then that I remembered it was a school day and they should be sitting in their class rooms instead of sitting here and playing games. That thought had never crossed my mind before. He certainly has a point - I thought.

I later asked the leader :

"Why didn't you go to school today ?"

"Today is strike"

"And yesterday?"

"..........."

"And the day before yesterday?"

"..........."

Instead of answering my question, he twisted and turned slowly, with a "kallachiri" on his little face.

They were studying in a nearby school. Since they were not in their school uniforms, their parents too should be knowing that they were not attending classes - I thought.

Then I thought about his father and asked -

"Won't your father scold you if he knows that you don't go to school?"

"My father doesn't come home - since my mother doesn't care for him..."

I didn't quite understand what he said - may be he accepted his father's version instead of his mother's version as to why his father doesn't come home...

I knew that even if this boy's father had been looking after him, he would have never bothered to check whether he goes to school or not. He himself had never bothered to go to school after the 7th std. While he was studying at 7th std, he had put up a argument with his class teacher. When the class teacher asked him how he will live in future without studying properly, he yelled back -

"Saarinu oru maasam paniyeduthaal kittunna paisa ente uppaakku oru divasam kadalil poyaal kittum"

After that incident, he never went to any school.

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Some flash back...

Location : My Home
Situation : I returned from school. I have my 8th Std progress card (I Term) with me.

What is your rank?
Me (Nervous, Frightened) : 3rd Rank.
What is the rank of Sooraj Sukumaran?
Me : 1st Rank
...and Sujith Ravindran?
Me : 2nd Rank
.....................................
.....................................
.....................................

I suppose that the dots explain everything. In the end, I decided to study hard and beat at least Sujith for the next term.

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Location : St. Michaels AIBHS, 8th Std A Class Room, Namboodiri Sir declaring II Term Exam Results.

First Rank : Sooraj Sukumaran
Second Rank : Sony Antony
Third Rank : Sujeeth Ravindran

I remember Sujith crying uncontrollably. Some boys gathered around him. Just like the "aadhye parayande" incident, the "sahathaapa tharangam" was naturally in his favour. Some of the gathered boys asked -

"Eda nee enthinaa rank vaangaan poyathu? Checkan karayunnathu kandillee? Nee alle avane karayippichathu...?"

".........."

I decided one thing - that in future I will stop rank hunting. I gradually learned to ignore the angry looks of my parents (and developed a sort of resistance too). After that incident, I never bothered what my rank was - not even when Gokul and others later succeeded in overtaking me.

While I say this, I cannot help but think about our dear friend Sooraj Sukumaran whom nobody was able to beat from 1st to 10th (regarding studies and ranks).

I suppose he too stopped rank hunting while he was in the Pre Degree / Degree classes. I remember showing  him my answer sheet (on his request) for him to copy my diagram of step-up / step-down transformer, when I saw him sitting idle without writing anything on the answer paper. He had earlier (before entering the exam hall) told me that he didn't prepare a thing for the exam and had requested my help to somehow get thru the exam.

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I believe that the newer grading scheme is better than the older ranking system - especially when we remember the tactics parent (and schools) were employing at that time to make their wards rank holders (especially for the public exams) - and not to mention the tension each boy / girl had to go thru after each progress card entry.

Now looking back from this stage of our life, I think all of you will agree with me that getting top rank in itself is not a big thing. Of course there is no denying that as a child one should study well and get good marks. However, the big thing is learning how to succeed in life by learning how not to allow life to fail you. Succeeding in life (or at least not to allow life to fail you) requires much more skills and tactics than just studying and getting top ranks.

Once you come out of the caring and protective umbrella of your parents, and start facing the realities of life, you will soon realize that most of the time, success or failure of life depends on a multitude of factors - many of which are not in your control or even in your parents' control. Of course learning skills are definitely a factor - luck, money, God's grace, help of co-workers, getting into the good book of superiors, etc being some of the other factors which may (or may not) lead an individual to success or failure.

Instead of making children a "pusthaka puzhu" (book worm) or a mark/rank hunter, I think what is required is to try to some how put inside them the insight, wisdom and vision to succeed in life, while being able to successfully fit ourselves into the larger scheme of things, while gracefully accepting and adjusting to the rough brushes one may have with life, and while smartly avoiding the pitfalls of life. As I read in some magazine - "If there is a big rock that blocks your way it may be wiser that you take an alternate route instead of trying to break the rock by banging your head or chest against the rock repeatedly, which definitely is a useless exercise".

As "Sri Kochouseph Chittilappally" - the owner of Cochin based V-Guard Industries and associated businesses (Wonderlaa,Veegaland, et al - and one of the top tax payers in Kerala) once said to a gathering of MBA students - "Being successful means being able to lead a successful life with a peaceful mind in a healthy body".

Let us train our children to strive to become successful individuals. Let us pass on the lessons we learned the hard way in our life to them so that they are already warned of, and can avoid such situations which they may (or may not) have to face in their life, wherever possible.

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I was in a dilemma. These boys obviously are not fortunate enough to know what the caring and supporting umbrella of parents are like. I understood that education doesn't seem to be of much importance to them - life itself is their educator. Should I allow them to continue their process of learning from life or should I stop them and send them to school? (the later of course being the popular demand among my staff).

One of my staff put it like this -

"Let the boys go and study. We should not support them skip classes by allowing them to come and play games. If you are so particular that you should allow them to play games (I could read his mind from his face - "Iyyaalkku ithu enthinte kedaanu...?"), let them come during holidays and vacations. This is their period in life in which they should acquire education."

I quoted my friend - the boy's father : "Saarinu oru maasam paniyeduthaal kittunna paisa ente uppaakku oru divasam kadalil poyaal kittum".

I genuinely doubted : "These boys are learning things from life instead of learning from any school. Which is better? After all, if an illiterate person without going to any school, can earn in one day what an educated teacher can toil and manage to earn in one month, which is better?"

My programmer interfered:

"It is your misunderstanding that money is everything. Of course money should be generated from one's activities for meeting one's expenses and savings too. Apart from that, a good society requires law conscious, law abiding, and educated citizens. Education is absolutely necessary to build a better society and improve the quality of our and others lives. I agree that life itself is the biggest educator. But learning from life and learning from educational institutions are things that should supplement each other - a school education will definitely enable them to understand things in a broader perspective."

I remember one of my friends (he is an advocate by profession) saying :

"Each and every citizen should know the law. If someone doesn't know the rules, anybody can easily cheat him. And if the person goes to an advocate or an authority to file a complaint against the person who cheated him - chances are there that the advocate (or the authorities) too (recognizing his ignorance) will cheat him. I am not saying that all advocates (and authorities) are like that - but some may be like that."

Another of my staff said -

"Absence of social (school) education makes children too much gullible. How can we blame our youth when they deviate towards criminal activities or gets misguided by crooked politicians who uses them as a tool to advance their mean purposes, when we have not even attempted to instill in them (thru social education), the moral values of modern society and the importance of life? We can see that a major portion of our anti-social activities come from the uneducated strata of our society. How can we blame them when they deviate towards terrorism thanks to an overdose of religious education (which is compulsory and which they do not and cannot skip), supplemented by the complete absence of social education?"

I conceded defeat. What they say is correct - there is no point in arguing with them.

Though the boys were not happy about me abruptly stopping their gaming activities, they were somewhat happy when I said that they may come on holidays if they want. And I found my staff too happy with my decision of keeping away the "vaanara sena". Though there is no guarantee that they will go to school, I too felt happy that atleast I have done my part of not supporting them in their class skipping activities.

UNFRIEND!!

"Unfriend" has been named the word of the year by the New Oxford American Dictionary, chosen from a list of finalists with a tech-savvy bent.

Unfriend was defined as a verb that means to remove someone as a "friend" on a social networking site such as Facebook.

"It has both currency and potential longevity," said Christine Lindberg, senior lexicographer for Oxford's U.S. dictionary program, in a statement.

"In the online social networking context, its meaning is understood, so its adoption as a modern verb form makes this an interesting choice for Word of the Year."

Other words deemed finalists for 2009 by the dictionary's publisher, Britain's Oxford University Press, came from other technological trends, the economy, and political and current affairs.

In technology, there was "hashtag," which is the hash sign added to a word or phrase that lets Twitter users search for tweets similarly tagged; "intexticated" for when people are distracted by texting while driving, and "sexting," which is the sending of sexually explicit SMSes and pictures by cellphone.

Finalists from the economy included "freemium," meaning a business model in which some basic services are provided for free, and "funemployed," referring to people taking advantage of newly unemployed status to have fun or pursue other interests.

In the political and current affairs section, finalists included "birther," meaning conspiracy theorists challenging President Barack Obama's U.S. birth certificate, and "choice mom," a person who chooses to be a single mother.

Novelty words making the shortlist were "deleb," meaning a dead celebrity, and "tramp stamp," referring to a tattoo on the lower back, usually on a woman.

(Writing by Belinda Goldsmith, Editing by Miral Fahmy, NEW YORK (Reuters Life!)

Ratan TATA

A. Terrorist entry
1. They entered from the Leopold Colaba hotel entrance and also from the northern entrance – spraying indiscriminate bullets on the Taj security personnel and guests in general.

2. Though Taj had a reasonable security – they were surely not equipped to deal with terrorists who were spraying 6 bullets per trigger.

3. The strategy of the terrorists was to throw chunks of RDX in an open area that will explode and burn – creating chaos so that the guests and staff run helter skelter so that the terrorists could kill them. The idea was to create maximum casualties.

4. There were several critical gatherings and functions happening in the hotel on that day – a Bohra wedding, global meet of Unilever CEOs and Board members and 2 other corporate meetings were being held in the hotel – besides the usual crowd.

5. The firing and chaos began at about 8.30 p.m. and the staff including employees on casual and contract basis displayed exemplary presence of mind, courage and sacrifice to protect the guests who were in various halls and conference rooms.



B. Stories of Staff Heroics



1. A young lady guest relation executive with the HLL gathering stopped any of the members going out and volunteered 3 times to go out and get stuff such as ice cubes for whiskey of the guests when the situation outside the hall was very explosives and she could have been easily the target of the bullets

2. Thomas George a captain escorted 54 guests from a backdoor staircase and when he was going down last he was shot by the terrorists

3. There were 500 emails from various guests narrating heroics of the staff and thanking them for saving their lives

4. In a subsequent function, Ratan Tata broke down in full public view and sobbed saying – “the company belongs to these people”. The wife of Thomas George who laid his life saving others said, she and the kids were proud of the man and that she did not know that for 25 years she lived with a man who was so courageous and brave

5. The episode happened on 26th November, a significant part of the hotel was burnt down and destroyed – the hotel was re-opened on 21st December and all the employees of the hotel were paraded in front of the guests

6. It was clearly a saga of extra-ordinary heroics by ordinary people for their organisation and in a way for their country. The sense of duty and service was unprecedented

7. The young lady who protected and looked after the HLL guests was a management trainee and we often speak of juniority and seniority in the organisation. She had no instructions from any supervisor to do what she did

a. She took just 3 minutes to rescue the entire team through the kitchen

b. Cars were organised outside the hotel as per seniority of the members

c. In the peak of the crisis, she stepped out and got the right wine glass for the guest

8. People who exhibited courage included janitors, waiters, directors, artisans and captains – all level of people



C. The Tata Gesture

1. All category of employees including those who had completed even 1 day as casuals were treated on duty during the time the hotel was closed

2. Relief and assistance to all those who were injured and killed

3. The relief and assistance was extended to all those who died at the railway station, surroundings including the “Pav-Bhaji” vendor and the pan shop owners

4. During the time the hotel was closed, the salaries were sent my money order

5. A psychiatric cell was established in collaboration with Tata Institute of Social Sciences to counsel those who needed such help

6. The thoughts and anxieties going on people’s mind was constantly tracked and where needed psychological help provided

7. Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility

8. Every employee was assigned to one mentor and it was that person’s responsibility to act as a “single window” clearance for any help that the person required

9. Ratan Tata personally visited the families of all the 80 employees who in some manner – either through injury or getting killed – were affected.

10. The dependents of the employees were flown from outside Mumbai to Mumbai and taken care off in terms of ensuring mental assurance and peace. They were all accommodated in Hotel President for 3 weeks

11. Ratan Tata himself asked the families and dependents – as to what they wanted him to do.

12. In a record time of 20 days, a new trust was created by the Tatas for the purpose of relief of employees.

13. What is unique is that even the other people, the railway employees, the police staff, the pedestrians who had nothing to do with Tatas were covered by compensation. Each one of them was provided subsistence allowance of Rs. 10K per month for all these people for 6 months.

14. A 4 year old granddaughter of a vendor got 4 bullets in her and only one was removed in the Government hospital. She was taken to Bombay hospital and several lacs were spent by the Tatas on her to fully recover her

15. New hand carts were provided to several vendors who lost their carts

16. Tata will take responsibility of life education of 46 children of the victims of the terror

17. This was the most trying period in the life of the organisation. Senior managers including Ratan Tata were visiting funeral to funeral over the 3 days that were most horrible

18. The settlement for every deceased member ranged from Rs. 36 to 85 lacs in addition to the following benefits:

a. Full last salary for life for the family and dependents

b. Complete responsibility of education of children and dependents – anywhere in the world

c. Full Medical facility for the whole family and dependents for rest of their life

d. All loans and advances were waived off – irrespective of the amount

e. Counselor for life for each person



D. Epilogue

1. How was such passion created among the employees? How and why did they behave the way they did?

2. The organisation is clear that it is not something that someone can take credit for. It is not some training and development that created such behaviour. If someone suggests that – everyone laughs

3. It has to do with the DNA of the organisation, with the way Tata culture exists and above all with the situation that prevailed that time. The organisation has always been telling that customers and guests are #1 priority

4. The hotel business was started by Jamshedji Tata when he was insulted in one of the British hotels and not allowed to stay there.

5. He created several institutions which later became icons of progress, culture and modernity. IISc is one such institute. He was told by the rulers that time that he can acquire land for IISc to the extent he could fence the same. He could afford fencing only 400 acres.

6. When the HR function hesitatingly made a very rich proposal to Ratan – he said – do you think we are doing enough?

7. The whole approach was that the organisation would spend several hundred crore in re-building the property – why not spend equally on the employees who gave their life?